top of page

Refund Policy

Legal disclaimer

All sales are final. By completing a purchase, the buyer agrees and acknowledges that all transactions are non-refundable and non-exchangeable. No returns, refunds, or cancellations will be accepted once payment has been processed, except where required by law.

It is the responsibility of the customer to review their order prior to finalizing the purchase. We make every effort to ensure accuracy in product descriptions, pricing, and delivery, but we shall not be held liable for any discrepancies or misunderstandings once the sale is complete.

By proceeding with a purchase, the customer agrees to these terms and waives any rights to dispute charges or seek a refund unless otherwise stated in writing or required by applicable consumer protection laws.

Refund Policy 

Refund Policy – All Sales Are Final

We appreciate your business and want to ensure transparency in our policies.

All Sales Are Final

Please note that all sales are final. We do not offer refunds, returns, or exchanges on any products or services sold, unless otherwise required by applicable law.

Before placing an order, we encourage all customers to carefully review:

  • Product descriptions and specifications

  • Sizing, measurements, or customization options (if applicable)

  • Any digital previews, mockups, or proofs provided

Exceptions (if any)

We do not offer refunds under any circumstance except in the event of:

  • Items damaged during shipping (proof required within 3 business days of delivery)

  • Defective products due to a manufacturing error

  • Non-delivery due to carrier error

If your case falls under one of these exceptions, please contact us within the specified timeframe with photo evidence and order details. We reserve the right to determine eligibility for replacement or store credit at our discretion.

Custom Orders & Digital Goods

All custom-made, personalized, or digital products are non-refundable without exception. Please ensure all details (names, dates, spellings, files, etc.) are correct at the time of order.

Man working on the Xtool S1

​For all inquiries please Contact Ryan 

226-545-1887

or email:

17 Hurley Ave 

Tillsonburg, Ont

Canada

N4G 4A7

  • Facebook
Man working on the Xtool S1

 

© 2026 by Precision Ember LaserWorks. Powered and secured by Wix 

 

Precision Ember Company Logo

Call or Email for general inquiries , we charge by complexity and size of each unique design.  We can engrave your personal items but again call or email to discuss options. For all orders that are shipped, a Shipping charge will be applied,  drop off and local delivery option is available call or email for arrangements.

bottom of page